Return policy

At Mokie Beauty, we want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and fair, ensuring a smooth process if you need to return an item. We are committed to high-quality beauty and haircare products, and your satisfaction is our priority.

Frequently asked questions about returns

We understand that sometimes a product might not be exactly what you expected. This section addresses common questions about our return process, making it easy for you to understand your options and what steps to take. Our commitment to quality and integrity extends to our customer service.

What steps should a customer follow if they want to return a product?
If a customer wants to return a product, they should contact our customer support within 14 days of receiving their order. After that, they will receive return instructions from us. The product must be unused, in its original condition, and packaging. Once we receive and check the returned item, we will process the refund.

Are there any main rules for returning items, like how long they have, or if the product needs to be unopened?
Yes, there are a few main rules for returns. Customers can request a return within 14 days of receiving their order. The product must be unused, in its original condition, and in its original packaging. Items that are opened, used, or damaged may not be eligible for a return unless there is a defect or issue with the product.

Will customers get their money back, or can they exchange the product for something else?
Customers can receive a refund for returned items once the product has been received and inspected. In some cases, customers may also request an exchange for another product instead of a refund, depending on availability and approval from our support team. All returns and exchanges must be requested within 14 days of receiving the order, and the item must be unused and in its original condition.

Who covers the cost of shipping if a customer returns an item?
The customer is generally responsible for the return shipping costs when sending an item back. Shipping costs are non-refundable. If the return is due to a faulty or incorrect item, we will cover the return shipping costs or provide a solution at no extra charge to the customer.

Need more assistance?

If you have any further questions about returns or exchanges, our dedicated customer support team is here to help. We are committed to providing a smooth shopping experience for all our customers in Sweden.